Help Centre

What kind of help do you need?

illustration of a telephone

Need Urgent Help or Support?

Need help right now

The Counselling and Mental Wellbeing Service is not an emergency / ‘crisis’ service in the strict sense. 
In a true emergency, counselling is not going to be the first support that is needed, but could be useful later. 

If you feel you are in immediate danger of seriously harming yourself or someone else, you should go to the nearest Accident and Emergency Service Department or NHS Walk in Centre, or dial 999 to contact the Emergency Services.

If you are on Campus, contact Security on 0121-359-2922 or on 2222 from an internal telephone, who will contact the Emergency Services for you.

The closest Accident and Emergency Centre to Campus is Birmingham City Hospital, Dudley Road, B18 7QH.

The closest NHS Walk in Centre is on the lower ground floor, Boots the Chemist, 66 high Street, Birmingham B4 7TA, and is open 8am-6pm Monday to Friday, 9am-5pm Saturday, and 11am-3pm Sunday.

You can also call:

Foward Thinking Birmingham      

For instant access (24/7) to crisis support for anyone under the age of 25 
Call: 0300-300-0099

The Samaritans

Befriending helpline for those in crisis or despair, open 24 hours / 365 days per year 
Call: 116-123 


An award winning charity dedicated to preventing male suicide, offering crisis support by phone helpline, webchat or website
5pm-midnight, 365 days a year
Call: 0800-58-58-58

Birmingham (Aston) Nightline

A helpline run by students for students from 6.00pm to 8.00am 
Call: 0800-027-4750

NHS Direct Helpline

For emergency medical and mental health advice and information 24/7, 365 days a year 
Call: 111

Our Mental Health Specialist may also be able to help you during office hours (Monday –Friday, 9am-5pm) to support you in accessing the most appropriate service. Contact via the Hub Reception desk, Upper Ground Floor, Main Building. Either come in person or call  0121-204-4007, or 4007 from an internal phone.